Our Corporate Mission Statement

- Our Clients will receive the absolute HIGHEST quality service EVERY time. Our Chauffeurs will treat every client with the utmost respect and courtesy. We will be Punctual, Polite, and Prompt. Our Clients ALWAYS come first and we will strive to exceed all expectations to make the experience a happy and memorable occasion.

Our Location and Dispatch Response:

- Our Limousines are based next to the Orlando International Airport. We are within 10 minutes of the airport and 25 minutes from Walt Disney World, 192-West area attractions, hotels, Universal Studios Hotels and only 10 minutes from International Drive Resorts and Hotels.

- Our Limousines and Sedans are Radio dispatched.

What to expect from us:

- We at Southern Elegance Limousines understand that without our clients we cannot succeed. We recognize the best form of advertisement is by "word of mouth" from each of our satisfied clients. Our overall success is unattainable without our clients.

- We do not add "Drivers Fees" to our charter services. Additional charges only apply if the client requests additional services outside of the general charter request. (Example: Balloons, Roses, Chocolates or Gift Baskets)

- We do NOT charge tolls, port fees or driver fees.

- We do require a non-refundable deposit on Charters and Weddings.

- Unfortunately, when circumstances warrant we charge a 5% to 15% fuel surcharge due to the increase in fuel prices. We hope that in the near future we may be able to remove this statement. This percentage is based on the current charge of fuel at the time of reservation.

- We maintain very high standards from all of our Chauffeurs and request that our Chauffeurs are tipped based on the level of service you receive. While the standard is 20-25+%, we expect our Chauffeurs will far exceed your expectations. We have comparable (if not less expensive than some taxi fares)  prices without a lot of add-on charges. The only circumstances where the gratuity is added in advance is for Wedding charters, Wedding transfers, Prom charters, Homecoming charters, Out of Town transfers and those charters which start at 9:00 PM EST or later. Regular charters, Airport transfers and Port transfers maintain an "Open" gratuity unless requested by the client to add it in advance for credit card charging purposes or personal preference. If a client requests for a charge to be placed on their credit card at the time of reservation and the reservation is cancelled. The amount may ONLY be credited back to the ORIGINAL credit card that was charged. Should a cancellation occur that falls within our cancellation policy and require a refund that same credit card will be credited minus the deposit. If the client requests the charge to be placed in advance for points or Disney dollars, the client may be charged a "Credit card processing fee" if the reservation is cancelled. This fee ranges from $10.00 to 5% of the total charge.

- Our Limousines are equipped with the "Sun Pass" electronic toll transponders (no waiting in long toll lanes like some other companies and taxis) and "Scan Bars" for access into the Orlando International Airport for your arrival transfer. This equipment allows the limousine automatic toll passage without waiting in long lines delaying our clients arrival/departure. 

- We provide the HIGHEST level of service at the most AFFORDABLE prices. While we may not be the least expensive company out there, you will find that the service you receive is directly comparable with the charge. If you want "FIRST CLASS" service with NEW model Limousines then look no further.

- If for ANY reason your experience does not meet or exceed your expectations I would like to hear from you. We DEMAND Professional service from all of our representatives 100% of the time. Please contact me with any questions or concerns regarding your experience with our company. CEO@southernelegancelimousines.com

- We also appreciate receiving any pictures from your trip or celebration. Emails telling us about your service and our company are also greatly appreciated.

Our Cancellation Policies:

                                                            Airport and Port Transfer Policy

- We require a 24 hour cancellation notification. Upon notifying us within 24 hours, you will receive a cancellation number. Without a cancellation number your reservation remains booked and charged. If you cancel within 24 hours you will be charged a $50.00 cancellation fee. If you cancel within 2 hours of your reservation, you may be charged the full amount of the one way transfer. If your flight was cancelled or missed we would expect you to call us at:  (407) 859-2735 or (352) 536-1700 or (866) 654-1700 as soon as possible. Should one of our Professional Drivers await your arrival and you do not call, you will be charged the full amount plus any wait time the driver has incurred. Wait time is calculated in 15 minute blocks at a cost of $20.00 per block. Our drivers will not wait any longer than 30 minutes unless a pre-arranged call ahead agreement has been made. In this case we will not charge any wait time. We recognize airlines have frequent delays and we will do everything possible to accommodate any modifications as long as you give us a call in advance.  We do not guarantee the complimentary 15 minute grocery stop. In the event your flight is early, we will make every effort to be awaiting you in the baggage claim area. Please be aware our scheduling is based on your flight arriving as scheduled so your chauffeur is scheduled to arrive based on your pre-determined time at initial reservation.  

We have access to the latest airline radar technology and monitor your flight from its origin to destination.

General Charter Policy & Wedding Charters

- We require a 72 hour cancellation notification to avoid being charged the full amount of the charter/wedding contract.

We require a major credit card to hold the reservation and process a Non-Refundable deposit of $50.00 per town car sedan charter, $100.00 per Lincoln Limousine charter and $150.00 per Excursion SUV Limousine Charter. These deposit amounts are per vehicle and are Non-Refundable and vary depending on your service type.

Please understand the above policies are required so that others may be able to take advantage of this unique and luxurious opportunity should you decide to change your mind.                                                    

We are busy planning your experience 5 minutes after your reservation and continue days before it occurs.

If you need to cancel, please call us at: 407-859-2735, 352-536-1700 or

Toll-Free at 1-866-654-1700. We will provide you with a cancellation number.

WE DO NOT ACCEPT CANCELLATIONS VIA EMAIL. ONLY VIA PHONE.

WE ALSO WILL ONLY ACCEPT A CANCELLATION BY THE SAME PERSON WHO INITIALLY MADE THE RESERVATION.

Without a cancellation number, your reservation will remain booked.

- For General Information, please contact us at:

Information@southernelegancelimousines.com

We gladly accept the following forms of payment:

What are the opinions of some of our previous clients? Check us out !!!

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Last Updated: 1/01/2006